FAQ

Getting Started

Who can use LearnHQ?

How do I login into LearnHQ?

What if my username/password is not in LearnHQ?

How do I find learning activities on LearnHQ?

What are courses and classes?

How do I register for learning activities?

Why am I redirected to a different site when I register for some classes?

Registration and payment\billing

Accessing your profile and learning history (dashboard)

What is the Resources area?

Can I search learning activities and resources at the same time?

Staying informed

Contributing training to LearnHQ

Help and Support






 Getting Started

Not sure where to begin?  Please refer to our "Getting Started" guide






 Who can use LearnHQ?

Anyone can visit the site and browse the learning opportunities or professional information resources.  However at present, only employees or trustees of Ontario public library systems can:

  • Register for learning opportunities.
  • Use the “My Dashboard” feature to track their training,  participate in discussions, and develop a learning plan.

 

In many cases, learning opportunities or mentorship programs offered by different organizations are open to anyone, and not just restricted to Ontario public library staff.   Even though you can’t use the portal to register and organize this training, you may still be able to take it.  Please contact an organization directly to find out if and how you can register for their specific learning opportunity.






 How do I login into LearnHQ?

Your username for LearnHQ is your email.  If you have registered for SOLS training in the past, we likely have a login and temporary password set up for you.  Use the “Forgot Password?” link to reset your password. 

Login screen

 

Forgot password

 If we have your email in LearnHQ, you will receive an email with instructions on how to reset your password.  Once you have reset it, a second email will confirm that your password has been changed, and will give you a link to the LearnHQ login screen.  Login to the site, and click the “Browse Courses” button, or use the “Search” bar at the top to search by title or keyword.






 What if my username/password is not in LearnHQ?

If you cannot reset your password, it likely means that we don’t have the correct email on file for you and you will get the message "The username entered does not qualify for the online password reset.  Please contact your account manager for further assistance":



password error
 Click on the link that says “contact your account administrator” and we will assist you in updating you account.





 How do I find learning activities on LearnHQ?

Use the “Browse Course” button on the main page to view the online and in-person training opportunities currently available.

Browse

The courses are divided into broad categories based on the SOLS Competencies Index for Public Library Staff - Collection Management, Technology, Public Service, Management/Leadership, and Personal/Interpersonal relations.   Courses that lead to a certificate are also listed in the Certificates & Diplomas area.

catalogue - sorted by competency

As you hover over each area, you’ll see options for more specific topics, if those topics are available.

Dropdown menu

You can also use the Search bar on this page to search by topic or keyword.

Search box






 What are courses and classes?

On LearnHQ, all learning activities are organized into courses.  Courses refer to the subject that is being presented, although the format may be very different for each course (e.g. e-learning, in-person workshops, webinars, etc.).

Individual offerings of a course are referred to as Classes.  There may be multiple classes offered for the same course.  You can sign up for whichever one has availability.   Some classes are offered on specific dates, while others may be self- directed and available at any time. 






 How do I register for learning activities? 

  1. Login to the LearnHQ site.
  2. Browse or search for a learning activity in the “Browse Course” area. 
  3. Once you find a learning activity you like, click on the title to bring up a detailed description.  Then click on the “Register” button on the right side.

    Registration example
  4. Visit your dashboard to see the class listed.  If you have registered for an e-learning resource (e.g. online tutorials, online certificate program, etc.), it will launch directly from the Register button, and be placed under “My Classes” for future use.  (Note – this works differently for courses hosted outside of LearnHQ.  Please read our detailed FAQ on  learning histories and registration for external courses).
my dashboard






 Why am I redirected to a different site when I register for some classes?

If you have registered for a course hosted outside of LearnHQ (e.g. EI Institute webinars), you will be redirected to another site to register, and the course will not be on your dashboard. Please see our detailed FAQ on billing, online payment, and learning history to understand why.






 Registration and payment\billing 

How will I be billed for this course?

Training offered by SOLS will be billed quarterly to the user's library.  If you wish to pay for a course independently, let us know by contacting support@learnhq.ca, and we’ll make sure not to add the cost to the library’s bill. You’ll receive one yourself.

For some learning opportunities, LearnHQ provides a link to another site for registration (e.g. OLS-North Conference, EI Institute Webinars, etc.).  In those cases, the billing options will be determined by the host site.

So as a rule of thumb:

  • For most of the learning opportunities offered by OLS-North and SOLS, we are using LearnHQ to handle both registration and hosting.  SOLS and OLS-North will continue to invoice as required.
  • For OLA, we are simply adding a link back to the OLA site for registration and payment.
  • In the future, LearnHQ will include learning opportunities from other external organizations (e.g. library organizations outside of Ontario, colleges and universities, etc.).  You’ll find that for these events, LearnHQ will also redirect you to external sites for registration and payment.  

Why can’t I pay for my courses online?

While LearnHQ aims to become the one place to look to find training, registration and payment for some training opportunities may be hosted elsewhere for some time to come. 

Why is that?  Well, while gathering all the training opportunities in one place is doable, processing financial transactions for multiple organizations from one site is difficult and expensive.  In addition, some libraries have told us they prefer invoicing rather than online payment.  In the next few years, we will be looking at ways to provide online payments that respect the individual payment choices of both libraries and training providers, and that allow us to conduct transactions in a safe and secure environment.  

What is the cancellation policy if I register and am unable to attend?

Please note – These are the cancellation policies for programs hosted on LearnHQ only, where fees are involved.  For some learning opportunities, LearnHQ provides a link to another site for registration (e.g. OLS-North Conference, EI Institute Webinars, etc.).  In those cases, the cancellation options will be determined by the host site – please contact them directly.

Workshops: A workshop fee will only be credited if a cancellation is received by SOLS a minimum of 10 days before the event in the case of a full day workshop, and a minimum of 5 days before the event in the case of a half day workshop.

Webinars: A webinar fee will only be credited if a cancellation is received by SOLS a minimum of 2 working days before the event.

Online Tutorials: Online tutorial fees will not be refunded, unless a student makes their instructor aware of a cancellation within one week of the start date of the course.

Certificate and Diploma Programs:

  • EXCEL and Advanced EXCEL - Students who wish to drop out of a course must do so in writing to their tutor for that course. To receive a partial refund of the registration fee the student must submit notification on or before the due date of the second assignment.
  • APLL – Once paid, APLL fees are non-refundable.

For further clarification of the procedure for withdrawals, please contact SOLS at 1-800-387-5765.

I've been put on a waitlist for a course/webinar etc.  What do I do?

If a session is full, we’ll accept names for a waiting list. This helps us plan for additional sessions if warranted. And sometimes, if there are cancellations we can let one or two more into the course. You’ll receive an email notification if you move off the waitlist into a session.

How do I drop a class?

If you'd like to drop a class, please contact us at support@learnhq.ca.





 Accessing your profile and learning history (dashboard) 

What is the dashboard?

The dashboard is your homepage on the LearnHQ site, and is accessible once you log in.  It appears on the top of the screen, near the login button.  

Dashboard link

This is where you can find:
  • My profile – Your profile has information on who you are, what skills you have learned, your profile picture, and much more
  • Announcements  and messages from LearnHQ
  • Search - Enter a word or phrase to search all learning activities
  • Browse Courses – Lets you view the learning  learning activities. currently available, divided into broad categories based on the SOLS Competencies Index for Public Library Staff
  • My Classes - The details on learning activities you have registered for, as well the ability to launch classes that are active
  • My Upcoming Events – Reminders for start and end dates for upcoming events
  • New Courses – New learning activities.that have recently been added to LearnHQ

What is a profile on LearnHQ and who can see it?

Every public library employee is entitled to a personal account on LearnHQ.   Each account will have its own unique profile page.  Users will be able to see their whole profile.  A portion of their profiles will be viewable by LearnHQ System Administrators.

I'm a student, how can I show my manager that I've completed a course/webinar etc?

You will be able to print off your Dashboard from the site, which will show your past courses and that they were Awarded.  

I'm a manager, how can I tell which courses my staff have completed?

You will be able to ask employees of your library to print out their personal Dashboard for you. This will tell you whether a course was Awarded, Dropped or Cancelled. We’re also looking into whether it will be possible to run a report for a library around billing time, so that they can see whether the courses the library paid for were completed by their staff.

I’m an EXCEL/Advanced EXCEL/APLL etc graduate and can’t see my learning history on the site. Why not?

We've added in learning histories for most students at this point. If you don't think the Past view on your dashboard in accurate, please let us know. Use the Contact Us button to the left.

I've taken other courses in the past from OLA\OLS-NORTH\SOLS, and I can’t see my learning history on the site. Why not?

While we will be adding in learning histories for students who have taken diploma and/or certificate programs (e.g. EXCEL, Advanced EXCEL, APLL), we cannot add in all the workshops, webinars, and online training that you have taken in the past at this time.  We also have no way of knowing what training you have taken with “external” organizations (e.g. library organizations outside of Ontario, colleges and universities, etc.).  We are working on the ability for you to add that “external” learning to your profile, as part of a future phase of development in LearnHQ.

Where can I find Workshop and Webinar Materials after I've attended those events?

Handouts are posted in your “My Dashboard” area, within the class, if the presenter makes them available.






 What is the Resources area? 

The Resources area is a comprehensive source of information on a diverse range of library topics.  It provides annotated links to information provided by our partner organizations (OLA, OLS-North, SOLS) as well as external sources.

We would be happy to hear of other great resources to add to our pages - please send your suggestions to href="mailto:support@learnhq.ca?subject=LearnHQ Inquiry Submitted">support@learnhq.ca. 






 Can I search learning activities and resources at the same time?

Yes!  Use the search box on the main page at www.learnhq.ca – it will search both areas.






 Staying informed

How do I keep on top of the new training offerings for LearnHQ?

  • Subscribe to our Twitter feed, or sign up for the SOLS Training Bulletin - this comes out three times a year and highlights what's new on LearnHQ
  • Our news section will list new courses, as will the "New Courses" area on your dashboard!

Contributing training to LearnHQ

I've developed some great staff training.  Can I contribute my training materials to LearnHQ?

If you are willing to share it, we can host it! Learn HQ is looking for staff training programs developed by Ontario public libraries.  Please visit Share Training for more information.






 Contributing training to LearnHQ

I've developed some great staff training.  Can I contribute my training materials to LearnHQ?

If you are willing to share it, we can host it! Learn HQ is looking for staff training programs developed by Ontario public libraries.  Please visit Share Training for more information.






 Help and Support

If you need further assistance, you can reach us at support@learnhq.ca. Staff will provide technical support to users and escalate issues to the service provider when needed.

We are happy to respond to your questions between 8:30PM and 4:00PM on business days. You can also submit an inquiry to the LearnHQ Support team by completing the Contact Us form.

Administered by:

the Southern Ontario Library Service, in collaboration with Ontario Library Service-North and the Ontario Library Association.

SOLSOLAOLN

Supported by:

the Ministry of Tourism, Culture and Sport is gratefully acknowledged

Ontario